Delivery & Return
Free delivery available on 1000s of products over $50. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Zefmart offers ideal shipping methods for any requirement. All over the world Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 7 working days |
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Orders over $50: All day delivery. Order anytime: |
FREE |
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Orders under $50: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Express delivery Get it next day, 3-4 working days a week |
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All day delivery. Free |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 7 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
FREE |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
FREE |
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Express delivery it 3 working day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
FREE |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
FREE |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Zefmart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We understand how exciting it is to receive your order, and we're here to help if it hasn't arrived yet!
If your order is delayed, please check the following:
Order Confirmation: Ensure you've received a confirmation email with tracking details.
Tracking Information: Use the tracking number provided to check the status of your package on the courier's website.
Delivery Timeline: Standard shipping can take 7 working days depending on your location and selected shipping method.
Still need help? Contact our support team with your order number, and we’ll investigate the issue promptly. Your satisfaction is our priority!
Email : support@zefmart.com
Yes, we’ve got you covered! We understand that life doesn’t take a break on public holidays, and neither do we. Our team works hard to ensure your orders reach you even during festive and holiday seasons.
Delivery Availability:
- Local Deliveries: Available for most locations.
- Holiday Surcharges: Some additional charges may apply depending on the holiday and delivery location.
If you’re placing an order for delivery on a public holiday, we recommend booking in advance to guarantee availability. For specific details about holiday delivery times and fees, feel free to contact our customer support team.
Wondering if we deliver to your area? We’ve made it easy for you to find out! Simply enter your postcode in the delivery checker below, and we’ll instantly let you know if we can deliver to your location.
Delivery Information:
- Coverage Area: We deliver to most regions, but availability may vary based on location.
- Special Cases: If your postcode is outside our standard delivery zone, contact our team, and we’ll do our best to assist.
We’re committed to serving you, wherever you are. Start by entering your postcode and let us take care of the rest!
We strive to get your orders to you as quickly as possible, and next-day delivery is available for many of our products! However, there are some exceptions to keep in mind:
Next-Day Delivery Availability:
- Eligible Products: Most items qualify, but some larger or specialty items may require additional processing time.
- Order Deadlines: Orders must be placed before [3:00 PM] to qualify for next-day delivery.
- Delivery Zones: Next-day delivery is available in select areas. Use our postcode checker to confirm availability in your location.
For any questions or assistance, our team is happy to help. Choose next-day delivery at checkout and enjoy fast, reliable service!
Whether you need to sign for your delivery depends on the type of order and the courier service:
Signature Requirements:
- Standard Deliveries: In most cases, a signature is not required, and the courier can leave your package in a safe location.
- High-Value or Fragile Items: For security and care, a signature may be required upon delivery.
- Not Home? You can provide delivery instructions at checkout or arrange a redelivery if needed.
We aim to make receiving your order as convenient as possible. If you have specific delivery preferences or concerns, feel free to let us know during checkout or contact our support team for assistance.
